NEXTDC supports Australia’s leading businesses, and connects them securely and reliably to their mission-critical operations.

At NEXTDC we pay as close attention to supporting our customers, as we do in building and operating Australia’s most reliable and interconnected digital infrastructure platform.

Our priority always is you, as such we have built a talented and passionate team of customer experience and support specialists who partner with you every step throughout your journey. Our customer support team are committed to ensuring you get the most out of your IT infrastructure and your partnership with NEXTDC.

Ranging from experience centre specialists, to customer success managers and customer service specialists, our team are always on hand and eager to support you every step of the way. From the moment you visualise your space, to arranging deliveries, staging and moving your equipment in, right the way through to the day-to-day running of your data centre operations, we offer comprehensive customer support that is closely aligned to your needs, and what’s important to your business.

Connect with a Customer Support Specialist


Streamlined, self-service customer support

ONEDC customer portal

Simplify, streamline and securely manage your data centre operations.

  • Real-time temperature and humidity monitoring
  • Power monitoring
  • Manage access requests and user permissions
  • Automated rack locking/unlocking
  • Comprehensive reporting for compliance, risk and cost management
  • Notifications and alerts of events impacting operations
  • Place new services orders
  • Centrally manage service desk tickets
  • Book deliveries, staging rooms and Remote Hands assistance

Customer Experience Team

24x7 support for requests and incidents

  • Phone and email support
  • Ticketing requests, updates and support
  • Escalations and urgent assistance
  • New service requests i.e Remote Hands, Cross Connects, deliveries and access
  • Enquiries and status updates regarding orders and incidents

Customer Success Team

Your post-sales support team

  • Your internal NEXTDC champion
  • Partners with you to help provision your NEXTDC space
  • Support with upgrades, expansions and add-on service requirements

Need help? We’re here for you 24/7

We thrive when it comes to helping our customers. No matter the question, the level of urgency or if you simply have an idea that you want help bringing to life, our specialist team of customer success managers, technicians, engineers and customer care specialists provide a comprehensive level of technical and logistical support, available to you 24/7/365.

WHAT OUR CUSTOMERS SAY

“Another great piece of service from NEXTDC, you guys don an awesome job. By the time we had rolled the rack upstairs, Andy was already waiting to get it in position and powered on. We are happily in business and moving forward quickly with our project.”


Technology customer

“NEXTDC’s flexibility and fast turnaround times have been great, pleas don’t change a thing here! The focus that the NEXTDC team provided in making sure our timelines are met was also very impressive.”


Finance and Insurance customer

NEED HELP? WE’RE HERE FOR YOU EVERY STEP OF THE WAY

TALK TO A CUSTOMER SPECIALIST