NEXTDC's People
Our senior leaders
NEXTDC has a passionate and innovative senior management team. They lead by example, with empathy, and motivate us to go places we never thought imaginable.
Channel-First Ethos
750+ Partners
Our Partner Program centres around a channel-first go-to-market model. Featuring extensive technical and sales support for our partner community, we are committed to ensuring our partners are enabled and empowered to deliver world-class cloud and colocation solutions to end user customers nation-wide.
We built our business around supporting Australia’s ICT industry without fear or favour, our partner ethos is simple: our business is your business and we deliver world-class solutions together and we do it better than anybody else.
Careers at NEXTDC
We are always on the lookout for talented people to join our team and put their talent to good use. Find out more about working at NEXTDC.
NEXTDC's Values
Our values are what we value
Our company values define the behaviour and skills that we expect from all employees. Every one of our team members 'live' the values every single day, striving to ensure all of our actions align with the behaviours which our values embody.
Our goal as a company is to have every one of our people living every one of our values, every single day.
We encourage our employees to share the stories where others live our values and we empower staff to call it out when they see behaviours that are inconsistent with our values.
End-to-end support
We’re here for you every step of the way
NEXTDC supports Australia’s leading businesses, and connects them securely and reliably to their mission-critical operations.
At NEXTDC we pay as close attention to supporting our customers, as we do in building and operating Australia’s most reliable and interconnected digital infrastructure platform.
Our priority always is you, as such we have built a talented and passionate team of customer experience and support specialists who partner with you every step throughout your journey. Our customer support team are committed to ensuring you get the most out of your IT infrastructure and your partnership with NEXTDC.
Ranging from experience centre specialists, to customer success managers and customer service specialists, our team are always on hand and eager to support you every step of the way. From the moment you visualise your space, to arranging deliveries, staging and moving your equipment in, right the way through to the day-to-day running of your data centre operations, we offer comprehensive customer support that is closely aligned to your needs, and what’s important to your business.
ONEDC customer portal
Simplify, streamline and securely manage your data centre operations.
- Real-time temperature and humidity monitoring
- Power monitoring
- Manage access requests and user permissions
- Automated rack locking/unlocking
- Comprehensive reporting for compliance, risk and cost management
- Notifications and alerts of events impacting operations
- Place new services orders
- Centrally manage service desk tickets
- Book deliveries, staging rooms and Remote Hands assistance
Customer Success Team
Your post-sales support team
- Your internal NEXTDC champion
- Partners with you to help provision your NEXTDC space
- Support with upgrades, expansions and add-on service requirements
Need help? We’re here for you 24/7
We thrive when it comes to helping our customers. No matter the question, the level of urgency or if you simply have an idea that you want help bringing to life, our specialist team of customer success managers, technicians, engineers and customer care specialists provide a comprehensive level of technical and logistical support, available to you 24/7/365.