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NEXTDC is your trusted advisor, providing professional services at all stages of the IT life-cycle.
First-class onsite technical assistance is available at all NEXTDC Data centres. Save on time, travel and resources by having NEXTDC act as your virtual technician.
The same highly skilled and experienced technicians that manage our world-class facilities, are those delivering Remote Hands assistance to our customers. We understand not every trip to the data centre is the same, therefore we offer a wide range of support options customisable for each visit.
Whether it’s managing deliveries and installations, preparing equipment to ship, performing an audit, undertaking a fault investigation or simply escorting a contractor on your behalf, our team on the ground are there to support you when you can’t be.
With services billed in convenient 20 minute blocks, simply book your Remote Hands service through ONEDC and move on to other important tasks whilst we take care of the heavy lifting for you.
We can provide infrastructure design and consultancy as part of the proposal process to enable accurate planning and costing for custom environments.
Our engineers have many years' experience in designing data centres and associated infrastructure. They bring a wealth of understanding and experience in infrastructure design with particular expertise in networking and data communications.
Moving into a new data centre is a complex task with multiple elements to coordinate including deliveries and infrastructure build, testing and commissioning. We have highly experienced technical project managers available for manage your installation. They will engage throughout the entire process, planning your transition to your NEXTDC facility to ensure delivery on time.
Engage our certified project management team and qualified specialist partners to manage your full data centre migration and benefit from the years of experience we have had in successfully migrating ICT equipment while maintaining continuity of service throughout.
We will develop detailed plans, asset manifest and risk management strategies in consultation with your team. We ensure that equipment is protected at all times and that priority is given to the safe and efficient migration within project timeframes.