What is Remote Hands?

NEXTDC offers Remote Hands services as part of our colocation service offering that provides you with access to world class technicians 24/7 as a physical extension of your team, thus you don’t need to be at the Data Centre. The team can perform routine services scheduled in advance, or if needed respond to urgent requests to deploy, maintain, trouble shoot your infrastructure for an additional fee saving you time and money where it makes sense to use our team.

Can you speak with an Engineer?

Yes, once you have passed our security screening our engineers will respond with their contact details.

24/7 Remote IT Support for Data Centre Equipment

Q: Who performs the Remote Hands service?

Our data centre technical specialists perform Remote Hands services. They have been recognised by Uptime Institute and DataCenter Dynamics as operating to world's best practice.

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Let the Best Data Centre Techs in the Industry do the Heavy Lifting for you

Whether you need help with an IT emergency or scheduled management and maintenance requirements, NEXTDC's Remote Hands technicians are available to support you 24/7/365 as part of our colocation service offerings. Let experts be your extra pair of eyes and/or hands to support planned changes and/or unexpected events when your team simply can’t:

Goods management (receipting and movement)
Staging installations
Preparing your equipment for collection
Audits and fault investigation
And much more

NEXTDC’s Remote Hands services are undertaken by our first-class technical support teams on‑the‑ground at every NEXTDC facility.

Reduce costs

Hire our highly technical support staff and eliminate the lost productivity of having to send your staff to the data centre facility.

24/7/365 support

Remote hands technical team is available around the clock to support your every need.

Avoid Costly Disruption

Our Rapid onsite response when the unexpected happens.

Goods Management

Preparing your equipment for shipping, receiving and/or installing equipment.

Remote Hands Services

Remote Hands is a 24/7 onsite support services available to address unexpected technical service and maintenance needs, or scheduled in advance for routine, planned activities serviced by our world class technicians at any of our data centres.

Remote Hands services brochure

Remote Hands is an on-site support service provided by a data centre operator, enabling qualified technicians to perform physical tasks on behalf of customers. At NEXTDC, Remote Hands services can include equipment inspections, power cycling, cable checks, goods handling, installation assistance, audits and fault investigation, helping customers manage infrastructure without needing to be on-site.

Most customers log a helpdesk request via our ONEDC portal outlining the required task. For urgent unplanned requests, contact our 24/7 Smart Desk on 1300 698 677 .

Remote Hands services are billed in 20 minute blocks.

NEXTDC provides 24/7 Remote Hands support across its data centres. On-site technicians can complete scheduled maintenance, urgent physical checks, goods handling, equipment preparation, audits and fault investigation when customer teams cannot attend.

NEXTDC's data centre technical specialists perform Remote Hands services. They have been recognised by Uptime Institute and Data Center Dynamics as operating to world's best practice.

24/7 Remote IT Support for Data Centre Equipment

Let the Best Data Centre Techs in the Industry do the Heavy Lifting for you