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Technical support with NEXTDC Remote Hands

World-class facilities require first-class on-site technical assistance.

Our Remote Hands service means never having to step foot into the data centre, saving you on time, resources and travel costs.

Our team of highly skilled data centre technicians are always onsite and available to support you via a wide range of remote tasks ranging from managing deliveries and installations, performing compliance or equipment audits or simply escorting contractors on your behalf.

Remote Hands services include:

  • Receive, unpack and report on equipment deliveries
  • Rack and stack equipment
  • Intra-rack & cable patching
  • Re-set or reboot equipment (without logging in)
  • Insert, reseat or replace cards
  • Power-cycling equipment
  • Prepare goods to ship
  • Escort a contractor to your rack
  • Describe and report on display information
  • Rack and compliance audit reports
  • Intra-rack & cable patching
  • Fault investigation

With services billed in convenient 20 minute blocks, simply book your Remote Hands service through ONEDC and let us take care of the heavy lifting for you.


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