Simplify how you manage your I.T infrastructure

NEXTDC’s Remote Hands services consists of first-class technical assistance on‑the‑ground at any NEXTDC data centre.

Our technical specialists are the leaders in the data centre industry, who offer around the clock onsite operational support for the remote management, installation, and compliance of your data centre infrastructure.

Remote Hands enables more flexible management of your critical infrastructure, allowing you to focus on your core business and maintain business uptime with the assistance of NEXTDC's highly specialised technicians.

Let the best in the industry do the heavy lifting for you

Our Remote Hands technicians are high-skilled individuals, they are responsible for the ongoing management of our world-class facilities and are recognised by Uptime Institute and DataCenter Dynamics as the best in the world.

We understand not every trip to the data centre is the same, therefore we offer a range of support options customisable for each visit to ensure you continue to get the most out of your data centre infrastructure. Whether it’s managing deliveries and helping stage installations, preparing your equipment for collection, performing an audit, undertaking a fault investigation or if you simply need an extra pair of eyes and hands on‑the‑ground, our Remote Hands technicians are available to support you.

To view the full list of our Remote Hands services, click here.

Remote Hands services are billed in 20 minute blocks and can be booked anytime through ONEDC.

For Remote Hands requests that need to be carried out within 48 hours of submission, please contact the Customer Experience Centre on 1300 698 677 immediately upon submitting a Remote Hands request.