Understanding your updated invoice

The updated invoice layout is intended to provide you with a clear, consistent, breakdown of charges, making it easy to reconcile and action.

If you have any further questions, please email us.

New bill changes

Service IDs

The service ID has been split out from the item name for easier identification. In our new system, any existing service has been provided a new Service ID, which is in the Service ID column. You can also find the previous Service ID of an existing service in the Product Description. This is the Legacy SID that allows you to match back to invoices predating April 2018.