In order to gain full access to your NEXTDC data centre, a site induction is necessary to be carried for all staff that will visit and use the data centre. Inductions are an important part of the onboarding process and as such must be carried out at every data centre where you have a presence. The objective of site inductions are to ensure that you are appropriately briefed on safety protocols and are given ample guidance to navigate through the data centres yourself. Once a site induction has been carried out, you will be issued with an IDAC which contains the necessary access you need within the data centre itself (Identity Access Card).
If you require access to multiple NEXTDC data centres, your access will be updated once site inductions have been carried out at each location.
Request access by raising a ticket in ONEDC. The nominated person will then receive an email with a link to our online induction portal.
Once the online induction is complete you can proceed to booking in an onsite facility induction at the appropriate NEXTDC data centre location. You can book induction through ONEDC or by contacting our Customer Experience Centre. Once your induction concludes, you will be free to collect your IDAC from our Customer Service team located in Front of House at each data centre.
Inductions are held every Monday, Wednesday and Friday at 10:00am. Group numbers are limited and inductions are scheduled around those registered therefore inductions must be registered in advance.
Onsite inductions generally take around 20 minutes. Online inductions can be completed in your own time, at your own pace.
In compliance with our rigorous security protocols, all customers are required to be checked into our data centres. To ensure a smooth check-in process, please bring a Government issued photo identification (drivers licence or passport). Flat enclosed shoes must also be worn for safety purposes.
There are four main types of IDACs that can be used in NEXTDCs data centres: