Inductions and Identity Access Cards (IDACs)

To be granted full access to the data centre and your racks, first you must complete a NEXTDC induction and be issued with a IDAC (Identity Access Card).

Completing your induction

Step 1: Online induction

Request access by raising a ticket in ONEDC. The relevant person will then receive an email with a link to our online induction.

Step 2: Book onsite facility induction and collect identity cards

Once the online induction is complete you can book in time to have an onsite person facility induction. You can book your online induction through ONEDC or by contacting our Service Management Centre. You will be able to collect your IDAC after the session is complete.

Induction FAQs

When are onsite inductions held?

Inductions are held every Monday, Wednesday and Friday at 10:00am, make sure you register beforehand.

How long do inductions take?

You can complete online inductions at your own pace, onsite inductions usually take between 10-15 minutes.

What should I bring to my induction?

Please bring government issued photo identification (drivers licence or passport). Flat enclosed shoes must be worn.

IDAC types

There are 4 main types of IDACs that can be used in the data centre, they are listed below:

  • Customer IDAC
    This IDAC is for employees within your organisation that will be accessing the facility regularly, you are required to complete an induction before being issued with this IDAC.
  • Guest IDAC
    Guests need to be escorted by an inducted person at all times. If you are unavailable to escort your guest you can book a guide through our Remote Hands Service in ONEDC, a small fee applies.
  • Contractor IDAC
    This IDAC is suitable for third party contractors who will be accessing the data centre regularly. Contractors are required to complete a NEXTDC induction before being issued with an IDAC. Contractor visits need to booked in advance through ONEDC or by contacting the Customer Operations Team.
  • Service Provider IDAC
    To receive a Service Provider IDAC a Letter of Authority signed by a NEXTDC customer needs to be submitted and Service Provider Agreement with NEXTDC will need to be signed. Service Providers are also required to complete a facility induction access.

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