ONEDC is built on the latest web technologies and is completely responsive on both iOS and Android mobile platforms.
You can access an online PDF of our facility rules here: Facility Rules
Visit the IDACs and inductions page, here you'll find information on how to book in, times and what you need to bring.
Firstly, email the Customer Support team to deactivate the card immediately and then either hand the card in at your local NEXTDC facility or post to GPO BOX 3219 Brisbane Queensland 4001.
Once you have received your QAU confirmation number your cross connect will be commissioned within four business days.
Email through your request for decommissioning to the Customer Support team. To assist in processing your request as quickly as possible, please provide the Service ID (shown on your monthly invoice) or the original request ticket number.
NEXTDC supports customers in the areas we do not currently have 3rd party assurance(s) in place. This includes requirements such as PCI-DSS, IRAP, ASAE 3402 or SOC 1,2,3 reporting.
NEXTDC will work with the customer to provide support according to their individual requirements.
Please note: This is only applicable for customers with MANDATORY reporting requirements in these areas and a 3rd party is used/appointed to perform the assurance activities.
All customer audit request(s) should be raised via NEXTDC’s Customer Operations team with at least 2 weeks’ notice along with the following information:
NEXTDC audit support fees may apply, subject to the terms in your Master Services Agreement (MSA). In addition, if the customer does not attend the audit (when a 3rd party auditor or assurance provider is used), a remote hands fee will be charged at NEXTDC’s current remote hands rate.
Contact our Customer Operations Team, they operate 24 hours a day, seven days a week.