Customer Support
Key contacts

• Customer support
  • Key contacts
  • Quicklinks/FAQs
  • ONEDC
  • Orders, permits & tickets
  • IDACs and inductions
  • Connectivity
  • Billing
  • New customer set-up

Key contacts

Customer operations team

The Customer operations team operates 24 hours a day, seven days a week. They are your first point of call for data centre enquiries and support requests, you can contact the team via the following methods:

• By raising a ticket online (the preferred method) via ONEDC:
  •  ONEDC Telemetry/Advanced Management
• Phone 1300 NXT OPS (1300 698 677) within Australia or +61 7 3177 4799 when overseas
• Emailing nxtops@nextdc.com

Finance queries

If you have a question about billing then please email the NEXTDC Finance team at ar@nextdc.com

Sales enquiries

If you would like to enquire about taking more space or upgrading your service please speak to your NEXTDC Partner Account Manager or Business Development Manager. Alternatively you can email the team at sales@nextdc.com