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AXON Portal — Multi-Factor Authentication (MFA).

Learn about MFA, access MFA User Guide and FAQs.

What is Multi-Factor Authentication for the AXON Portal?

Multi-Factor Authentication (MFA) is an additional layer of identification that can be enabled when you sign in to the AXON Portal. It reduces the risk of an unauthorised person signing in using your details by adding an extra “factor” in addition to username and password.

In the case of the AXON Portal, the second factor is a code generated by an MFA app installed on your phone, tablet or desktop.

This means that when signing in you are providing two factors: something you know (your password), plus something you have (your device, which displays the code). The two factors increase the security of your account, because anyone wanting to sign in as you will need to know your password and have access to your device.

When is MFA required for the AXON Portal?

Any Authorised Representative for your company has the authority to require MFA. If this happens, all AXON Portal users who have access to your company will be notified that MFA is required and that they will have to set it up next time they sign in.

Even if your company does not require MFA, you may choose to set it up for yourself. You will be able to do this on your User Profile page.

What’s required to set it up?

You may already have an MFA app on your phone. If so, you will be able to use it to set yourself up for MFA in the AXON Portal.

If you don’t already have an app, you can easily download one from the App Store or Google Play. There are many options to choose from, including Google Authenticator, Microsoft Authenticator and Okta Verify. Searching in the store for “MFA” brings up a list of suitable apps.

Once you’ve selected an app and installed it on your device, you will be able to enrol it as an MFA device on the AXON Portal by scanning a QR code.

NOTE: The portal will ask you to use or install Google Authenticator, as this is the most popular MFA app, but you can use any app to scan the QR code and enrol your device.

MFA user guide

Still have questions?

Contact our Customer Operations Team, they operate 24 hours a day, seven days a week.

  • Phone 1300 NXT OPS (1300 698 677) within Australia, or +61 7 3177 4799 if calling from overseas
  • Email